At Secfix, it is our mission to ensure that you have a seamless experience with your subscription. This article will help you understand how to manage your Secfix subscription, including upgrading or managing your plan, auto-renewal information, and the cancellation process.
Upgrading or Managing Your Subscription: To upgrade or manage your Secfix subscription, simply get in touch with your dedicated Customer Success Manager or send an email to [email protected]. Your Customer Success Manager is here to assist you in evaluating your needs and ensuring that you have the best plan for your organization. Whether you need to add more users, require additional features, or have any questions about your current plan, your Customer Success Manager will guide you through the process and ensure that your subscription is tailored to your requirements.
Annual Plan Auto-Renewal: All Secfix yearly plans are set to automatically renew each year. This feature ensures uninterrupted service, safeguarding your organization against any potential gaps in coverage. Approximately 45 days before the renewal date, you will receive an email notification as a reminder of the upcoming renewal. The email will also contain details about your current subscription and any changes to your plan, if applicable.
Canceling Your Subscription: We understand that circumstances change and you may need to cancel your subscription. To do so, please notify your Customer Success Manager at least 60 days before your plan's expiration date. This notice period allows us to ensure a smooth transition and assists us in understanding your reasons for canceling, so we can continue to improve our services. Upon receiving your cancellation request, your Customer Success Manager will guide you through the process and provide any necessary assistance.
At Secfix, our priority is your success and satisfaction. By staying in contact with your dedicated Customer Success Manager, you can easily manage your subscription, whether you need to upgrade, adjust, or cancel your plan. Our team is committed to delivering an exceptional experience and ensuring that you have the right solutions for your organization's needs.