At Secfix, our mission is to provide you with a smooth, reliable experience when it comes to your subscription. This guide explains how to manage your Secfix subscription, including how to upgrade your plan, details about auto-renewal, and how to cancel your subscription if needed.
Upgrading or Managing Your Subscription: To upgrade or manage your Secfix subscription, simply get in touch with your Customer Success Manager or send an email to [email protected].
Annual Plan Auto-Renewal: All Secfix subscriptions—including 1-year, 2-year, or multi-year contracts—are set to automatically renew at the end of each term. This ensures continuous protection for your organization without service interruptions. Approximately 90-60 days before the renewal date, you will receive an email notification with a reminder of the upcoming renewal.
Canceling Your Subscription: We understand that circumstances change and you may need to cancel your subscription. To do so, please notify your Customer Success Manager or us at [email protected] at least 45 days before your plan's expiration date. This notice period allows us to ensure a smooth transition and assists us in understanding your reasons for canceling, so we can continue to improve our services. As stated in our Terms of Service, cancellation requests submitted less than 45 days before renewal will not be processed for the upcoming term.
If you have any additional questions, get in touch with us 😉